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FAQ

WHERE ARE YOU BASED?

We're happily based in Walnut Creek, California - where technology and innovation abound!

 

HOW DOES SHIPPING WORK?

The Pacific Avenue partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order maybe shipped from global areas such as Thailand, Tibet, China, India, etc.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

We offer international shipping options too - no matter where you are, you can buy from us!

 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process.